General Manager

We’re working with a really exciting Asian grab & go brand that has grown to three stores across high-footfall London locations, with plans to continue opening approximately one new site every year.

They’re now looking for an experienced General Manager to join the business and play an important role in the next stage of their growth.

This is a fantastic opportunity for someone who enjoys being hands-on, leading from the floor and having genuine autonomy within a growing business.

Mandarin or Cantonese speaking is essential for this position.

The Role

You’ll take ownership of the day-to-day operation of one of their London locations while also building an understanding of the wider three-site estate.

No two stores operate exactly the same way. Some are heavily driven by busy lunchtime trade, others have significant evening delivery volume, while another combines takeaway with a stronger dine-in operation.

You’ll need to understand those different trading patterns and be comfortable supporting across locations when required.

Your responsibilities will include:

• Leading the restaurant operation from the floor
• Managing and developing the front-of-house team
• Creating and managing weekly rotas
• Ensuring staffing levels match trading requirements
• Delivering excellent customer service
• Working closely with kitchen and back-of-house teams
• Maintaining strong operational and food safety standards
• Taking ownership of day-to-day operational issues
• Managing contractors, suppliers and site-related issues where required
• Supporting other locations across the group
• Identifying problems and resolving them before they become bigger issues

What They're Looking For

The business is looking for somebody who is proactive, dependable and solutions-focused.

They don’t want a manager who simply passes problems upwards. They want someone who looks at an issue, works out what needs to happen and takes ownership of getting it resolved.

You’ll ideally already be working as a:

• General Manager
• Restaurant Manager
• Senior Deputy Manager ready to step up

Experience within high-volume grab & go, QSR, fast casual or casual dining would be particularly relevant.

You’ll also need to be:

• Fluent in Mandarin or Cantonese
• Hands-on and comfortable leading from the floor
• Calm during high-volume services
• Commercially aware
• Strong with people and team development
• Comfortable working with both FOH and BOH
• Highly organised
• Comfortable operating with autonomy
• Flexible enough to work across different London locations when required

Why Join?

This business is at a particularly exciting stage.

They already have three established London locations and a clear plan to continue growing the estate at approximately one new opening per year.

Unlike joining a much larger corporate group, you’ll work closely with senior leadership and have genuine influence over how the business operates as it grows.

There’s plenty of opportunity to take on more responsibility over time and develop alongside the company.

Salary: £40,000–£42,000 depending on experience

Hours: 45 hours per week / 5 days

Location: London

Language requirement: Mandarin or Cantonese speaking

Start: ASAP

If you’re currently working within a successful restaurant group but want more autonomy, more exposure and the opportunity to grow with an ambitious emerging brand, we’d love to hear from you.

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