Head of Operations
About the job
Head of OperationsA high-growth, founder-led premium beverage and wellness brand is seeking a Head of Operations to professionalise and scale a multi-site business across London and the GCC. This is a newly created senior leadership role, sitting above an existing Ops Manager, designed to bring structure, discipline and commercial clarity to a brand entering its next phase of growth.
The Opportunity
The business has built a strong following through product quality, in-house production and a clear brand identity at the intersection of functional beverages and holistic wellness. The next stage requires operational maturity.
You Will Partner Closely With The Founders To
- Build scalable systems across multiple sites
- Strengthen gross margin, labour control and inventory discipline
- Formalise SOPs, training and reporting
- Professionalise the production kitchen as the engine behind every store
- Create the operational playbook for future expansion
This role is about turning founder energy into repeatable performance without diluting culture.
You Will Bring
- Multi-site hospitality or premium F&B operational leadership
- Strong understanding of unit economics, GP, labour %, waste and inventory
- Experience building SOPs and scalable training frameworks
- Comfort operating in founder-led, fast-moving environments
- A calm, structured leadership style with high standards and low ego
Experience with production kitchens, international exposure or supporting expansion is highly relevant.
What Success Looks Like
- Clear weekly and monthly reporting across sites
- Improved gross margin and labour discipline
- Reduced waste and stronger inventory control
- Standardised execution across locations
- Founders freed up from day-to-day firefighting to focus on growth
This is a hands-on leadership role for someone who wants to shape the operational backbone of a growing premium brand
