Shift Manager

About the job
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Shift Manager - London

Up to £32,000 per year + bonus

About the role
We’re looking for hands-on Shift Managers who can take control of the floor, lead a team with confidence, and keep standards high in a fast-paced environment.

This is a shift-led role where you’ll be responsible for the day-to-day running of service, making sure everything runs smoothly across both front and back of house. You’ll be leading from the front, supporting your team in real time, and stepping in wherever needed to keep service on track.

This isn’t a role for someone who stands back. It’s for someone who gets stuck in and makes things happen.

About the business
This is an exciting new-to-UK hospitality brand with a proven track record in the US and big plans for growth across the UK.

The brand has built a strong reputation overseas for quality, consistency, and guest experience, and is now entering the UK market with serious momentum. You’ll be joining at launch stage, giving you the opportunity to be part of building the culture, standards, and team from day one.

It’s a fast-paced, high-energy environment where teamwork, attitude, and execution matter. There’s a real focus on developing people and promoting from within as the business grows.

This is a business where being present on the floor, leading your team, and delivering great service every shift makes a visible impact.

What you’ll be doing
Leading shifts and ensuring smooth day-to-day operations
Supporting delivery of food quality, service, and guest experience
Being hands-on across both front and back of house
Coaching, motivating, and supporting team members during shifts
Maintaining high standards of cleanliness, compliance, and operations
Managing labour and productivity throughout the shift
Handling guest feedback and resolving issues quickly and professionally
Driving team engagement and a positive shift culture

What we’re looking for
Experience as a Shift Manager, Supervisor, or Team Leader in hospitality
A confident, energetic leader who leads by example
Strong communication and team management skills
Comfortable working in a fast-paced, high-pressure environment
A hands-on approach with a natural presence on the floor
A genuine passion for hospitality and guest experience

What success looks like
Smooth, well-run shifts with consistent service and standards
A motivated, engaged team that performs well under pressure
Strong guest feedback and quick resolution of issues
High energy and accountability on every shift

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